Shipping policy
Shipping & Delivery Policy
Furniture City – Slidell, Louisiana
At Furniture City, we are committed to providing a reliable and convenient furniture delivery experience. Please review our shipping, delivery, and pickup policies before placing an order.
Free Local Delivery
We offer FREE local delivery on qualifying purchases of $799.99 or more within a 10-mile radius of our Slidell store.
Orders below $799.99 and deliveries outside the qualifying area may be subject to additional delivery fees.
Delivery eligibility and charges are based on the delivery address, order details, and available services.
Delivery Service Areas
Furniture City serves Slidell and surrounding communities throughout Southeast Louisiana and parts of Mississippi.
Delivery availability and pricing vary by location. Customers outside our immediate service area should contact us for a delivery quote before placing an order.
Delivery Scheduling
Once your merchandise is available, our team will contact you to arrange a delivery date.
Delivery dates and estimated arrival windows depend on merchandise availability, delivery location, weather, and scheduling capacity.
Special-order merchandise may require additional processing and shipping time.
Preparing for Delivery
Customers are responsible for ensuring their home is ready for furniture delivery.
Please ensure that:
● Doorways, hallways, stairways, and entrances are accessible.
● Furniture dimensions have been checked to confirm proper fit.
● Delivery pathways are clear of obstacles.
● Pets and valuables are secured.
● An adult is present to receive the merchandise.
Customers must inform Furniture City of any narrow entrances, stairs, restricted access, or other delivery challenges before scheduling.
Delivery Access & Limitations
Our delivery team will make reasonable efforts to complete delivery safely.
Furniture City reserves the right to decline or discontinue delivery or installation when conditions create a safety risk or could cause property damage.
Additional charges may apply for unsuccessful delivery attempts, rescheduling, or special handling.
Delivery & Assembly
Delivery and assembly services depend on the merchandise purchased and the services included in the customer’s order.
Certain products may require additional assembly charges or may not qualify for assembly services.
Inspection Upon Delivery
Customers should inspect all merchandise upon delivery for visible damage, missing parts, or incorrect items.
Please notify our delivery team immediately of any concerns and contact Furniture City promptly so we can review and address the issue.
Any manufacturing defects or warranty concerns will be handled according to the applicable manufacturer’s warranty and consumer protection laws.
Customer Pickup
Customers may arrange pickup of eligible merchandise from Furniture City.
Please confirm that your order is ready before arriving.
Customers are responsible for providing an appropriately sized vehicle and securing their merchandise safely during transportation.
Redelivery & Additional Charges
Our standard delivery service includes one scheduled delivery trip.
Additional delivery fees may apply if:
● No authorized person is available to receive the order.
● The delivery address is incorrect.
● The furniture cannot fit through the available entrances.
● Delivery must be rescheduled after an unsuccessful attempt.
● The customer requests additional transportation or services.
Delivery Fees & Refunds
Delivery and assembly fees for services already completed are non-refundable, except where required by law.
Merchandise returns and cancellations are subject to our separate Return & Refund Policy.
Contact Information
Furniture City
4010 Pontchartrain Dr
Slidell, LA 70458
Phone: (985) 259-4006
Email: furniturecity4010@gmail.com
Website: https://furniturecityslidell.com
For delivery questions, availability, or shipping quotes, please contact our team before placing your order.